Support & Warranty
When you buy from ColdLasers.org, you get twice the service—support from both us and the manufacturer.
Customer Support
ColdLasers.org is committed to providing the highest level of service and support.
When you buy from us, you get 2 options for support—the manufacturer and us. We'll help you in every possible way to get your problems solved.
Our service desk is staffed Monday through Friday, 8:00am–5:00pm Mountain time, except holidays. Leave a message and we'll return your call within 24 hours.
ColdLasers.org is independently operated by Teegardin Enterprises, LLC and is not associated with any other websites operated by the parent company.
Warranty Coverage
All products are guaranteed to operate for the warranty period when used per the instruction manual.
Apollo, TerraQuant, Laserex & Thor
Manufacturer's warranty on parts and labor
Avant & Nexus Lasers
Extended manufacturer's warranty coverage
Repaired Products
Warranty on repair work performed
How to File a Warranty Claim
If a product is believed defective within the warranty period, contact ColdLasers.org customer service. If we're unable to make local repairs, the product shall be returned at the customer's expense to the manufacturer after receiving authorization.
Delivery & Returns
Important policies regarding shipping, payments, and product returns.
Shipping, packing and insurance charges are included with all orders. In the event of damage during transit, retain all packaging and contact the carrier immediately.
Prices are subject to change without notice and are exclusive of applicable taxes. Title and risk pass to the customer upon dispatch from our distribution point.
Products may only be returned with prior authorization. A restocking charge of 30% may apply to products returned for exchange or credit. All adjustment requests must be made within 30 days of invoice.
Warranty Does Not Cover
Important Legal Information
ColdLasers.org shall not be liable for any personal injury, property damage, loss of profits, business interruption, or any indirect, incidental, special, consequential or punitive damages arising from sale, installation, or use of products.
This agreement shall be governed by the laws of the State of Colorado.
Purchase conveys only the non-transferable right for the customer to use the product in compliance with applicable intended use as stated in labels, package inserts, operator's manuals, or other documentation.
All specifications are subject to change without notice.
Need Help?
Our team is ready to assist with sales inquiries, technical questions, or any support needs.