At ColdLasers.Org, customer satisfaction is our primary goal.
That is why every new or used laser comes with a 30-day money back guarantee.
For professionals, we will issue a 100% refund once we get the laser back in like new condition. We request that pro users try the system on multiple patients. When they do, they always see the incredible impact that you get from a quality therapy laser.
Home users pay a 15% restocking fee. This is because homeowners might buy a laser for an inappropriate application if there is not cost to "try it". Since shipping is free, we include a $1495 training package with every system and we also offer phone support, the restocking fee helps us cover our cost while giving buyers confindence in buying from ColdLasers.Org
Please return systems to:
921 Main Street
Louisville, CO 80027
Customers returning a system are responsible for the cost of shipping back the system. This way they can select their choice of shipping company and select how quickly they need to ship the system to get it back in the 30 days. If you wait 28 days, overnighting a laser can be hundreds of dollars. We recommend insuring the package as we can not issue a full return if the package is damaged.
We do not accept returns on accessories and built to order systems.
The ColdLasers Team